Refund Policy
Last updated: October 14, 2026
The short version
- All payments for paid plans are final. We don't give refunds.
- Please try the free version first, and only pay when you're sure.
- If you're charged by mistake or charged twice, we'll fix it.
Why no refunds?
Sign4K is a young startup with a small team. All our energy goes into building the app and making life easier for Deaf and hard-of-hearing people and everyone learning ASL. We want to spend every hour building, not handling refund requests. That's why we made the free plan and the Academy free forever: you can try Sign4K properly before you decide.
If you're not sure, or you're not ready, please don't pay. Keep using the free version, or apply for free Pro if cost is the problem.
What this means
- Basic ($89 a year) and Pro ($111 a year) are not refundable, in full or in part, once paid. This includes the time left on your plan if you stop using it.
- Before you can pay, you tick a box confirming you've read this policy. By ticking it and paying, you ask us to give you access straight away and you agree that, once access starts, you lose any right you may have to cancel and get your money back. In the EU and UK, this is the 14-day “right of withdrawal” for digital content.
- Donations are gifts and are not refundable.
- If your plan renews automatically, cancel before the renewal date to avoid the next charge. Renewal payments are not refundable either, so we send a reminder before every renewal.
When we will refund
- Billing mistakes: if you were charged twice, charged the wrong amount, or charged after you cancelled.
- Unauthorised payments: if someone paid with your card without your permission (please also tell your bank).
- If we shut Sign4K down: we refund the unused part of your current year.
- Where the law requires it: nothing in this policy takes away rights you have under consumer laws that can't be changed by contract.
To report a billing problem, email hello@sign4k.com within 30 days of the charge, with the email address you paid with and the date. Please contact us before opening a dispute with your bank. We answer quickly and we'll make it right.
Our promise
We can't promise refunds, but here is what we can promise: we work on Sign4K every day, new signs and features keep coming to your plan at no extra cost, and a real person answers your emails.